1.1 We have three methods of door to door shipment available: Small Parcel, Van or Lorry Delivery, and Cross border (Singapore only).
Small Parcel – We will ship smaller, lighter items via Courier Service. Depending on how close you are from our warehouse, your item will arrive between 3 to 14 business days (Monday through Saturday except Public Holiday) after it leaves the warehouse.
Van or Lorry Delivery – Before delivery being made, you will be contacted via email or phone to confirm your availability. Upon confirmation, please provide a 2 to 4 hour window for delivery, which will be communicated either by phone or email depending on your location from our warehouse. Van or lorry standard delivery windows between 8:00 A.M. and 5:00 P.M., Monday through Saturday (except Public Holiday) prior to the agreed delivery time with you.
Cross border (Singapore only) – Please contact us or email us for more information and arrangement.
1.2 Delivery Documents
Upon receiving your item, please inspect whether the packaging is in good condition. If yes, you will be require to sign off the Delivery Documents to acknowledge your good acceptance.
Before your order arrives in the area, the carrier will call you to arrange a 2- to 4-hour window for delivery (for furniture and bulky items).
For some courier services offer their own additional services with tracking number. Once we send you your tracking info, you can call the carrier directly to get more info or track online via courier services website.
Damage Inspection: Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
1.3 Delivery Options for Furniture and Bulky Item
1.3.1 Standard Delivery – Door to Door Services with NO Assembly Service or Off-Site Assembly Service (Assembly at Lot Ten Furniture warehouse)
Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold. If you live in an apartment above the first floor of a building, additional floor will be charged RM30. E.g. You are at 5th Floor, 4 Additional Floor x RM30 = RM120. * Please contact us for arrangement.
Optional: Important Notes
Assembly Service: We will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). Off-Site Assembly Service (assembly at Lot Ten Furniture warehouse) subject for charges, RM30 per item and only applicable for small furniture * Please contact us for inquiries or information.
1.3.2 Door to Door Delivery with NO Assembly Service or On-Site Assembly Service (Assembly at Customer residence)
Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold. If you live in an apartment above the first floor of a building, additional floor will be charged RM30. E.g. for delivery on the 5th Floor unit, 4 Additional Floor x RM 30 = RM 120. * Please contact us for arrangement.
Optional: Important Notes
Assembly Service: We will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). On-Site Assembly Service (assembly at customer resident) subject for charges, RM30 per item and only applicable for big, bulky furniture * Please contact for inquiries or information.
*In all cases Lot Ten Furniture will not hook up any furniture items that require wall mounting.
*In some cases, certain item does not qualify for assembly services.
